You have 14 days once you have received the parcel to initiate a refund to receive a full cash refund. However once that time period has passed we initiate a processing fee. This is so we keep in line with the consumer rights act 2015. As an independent clothing company, this processing fee is 50% the original order total - which will be deducted from your total refund.
For any faulty garments we offer a 28 faulty exchange policy from the day you receive your order.
The cost of returning the item is covered by the customer unless for any unforeseen circumstances, where the product is faulty then the cost of shipping is covered for you by us.
Items that are being exchanged are exempt from this fee if the correct returns policy is followed. We are able to exchange items for store credit which will be of equal value to the original garment (no processing fee).
Include your order number and the items you wish to exchange - if you email our customer service team they will provide you with an exchange form and be able to ensure a smooth exchange.
(for returns of any orders that have qualified for free shipping there will be a flat rate of £25 (UK) and £30 (international) applied)
Doomsday Returns Address:
Unit 8, Heol Ffaldau ,Bridgend, CF31 2AJ, United Kingdom
Here is our returns form that MUST be included in all returns/exchanges. Please don't forget to include your original order number and any relevant information to your request.
You can also download the return form here.
You can request for a return or exchange via our return centre webpage.